1. Who can use Lovai
In short: Lovai is an AI product that helps adults organize conversations and personal stories; before using it, be aware of a few simple rules.
By using Lovai, you accept these public guidelines. Lovai helps you organize daily life, revisit important moments, and save confirmed content as My Story.
Lovai is intended for adults aged 18 and older. It is not suitable for minors to register or use.
2. Protect your account
In short: your account is your own space — keep your login method and payment alerts safe.
- Use your own account and make sure you can receive account messages.
- Keep your login method safe — do not share verification codes, passwords, recovery codes, or other secret information with anyone.
- If you notice a login or payment that was not made by you, contact Lovai support as soon as possible.
3. What AI can and cannot do
In short: AI can help organize your thoughts, but it cannot replace doctors, lawyers, financial advisors, emergency support, or real people.
Lovai's AI characters are fictional. They are designed to help you start conversations, organize daily life, and revisit story threads. AI replies may be incomplete or inaccurate — use your own judgment.
Lovai does not provide real human relationships, medical care, therapy, legal services, financial advice, or emergency support. If you are facing a real emergency, contact local professional services or emergency services as soon as possible.
4. My Story
In short: ordinary chats are not automatically saved to My Story long-term; you confirm before anything is saved.
- Ordinary chats are not automatically saved to My Story long-term. Before saving, you can review, edit, and confirm.
- You can view, modify, delete, or manage saved content within Lovai.
- Deleting stories, deleting original content where available, or pausing a character from using related memories may affect how Lovai helps organize your stories going forward.
5. Purchases and payment exceptions
In short: membership, Hearts, orders, receipts, and payment exception handling are based on the records shown in your account.
- Membership, Lovai Heart balance, orders, receipts, invoices, and payment exception handling are based on the records shown in your account.
- Different plans include different capabilities, allowances, or usage limits. Please review the plan descriptions before purchasing.
- If you encounter a payment failure, delayed crediting, duplicate charge, provider-side external funds event, or Hearts not arriving, you can check back later or contact support to verify.
6. Account safety and changes
In short: if unusual usage, account security issues, or rule updates occur, Lovai may take protective measures.
- To protect users, the platform, and payment security, Lovai may restrict unusual logins, bulk automated operations, payment issues, content that may harm others, or other inappropriate use.
- When necessary, Lovai may ask you to log in again, suspend certain capabilities, limit account access, decline specific requests, or guide you to contact support.
- Lovai may update services, features, prices, membership content, policies, or page descriptions; important changes will be communicated through Lovai or public pages where possible.