1. What information Lovai uses
- Account information:your registered email, login activity, language preference, region, and information needed to protect account security.
- Information generated while using Lovai:pages visited, characters selected, features used, and device information that helps us find issues.
- Content you actively leave:chat content, confirmed My Story entries, uploaded or generated images/video/voice, and feedback you give us.
- Membership and payment information:your membership status, orders, invoices, and Lovai Heart balance.
- Information provided when contacting support:your email, problem description, screenshots or order numbers to help us resolve issues faster.
2. Why we need this information
We use this information to make Lovai work for you: helping you log in, continue conversations, save My Story, check membership and Lovai Heart status, handle payment issues, and help you recover when something goes wrong. We also use necessary information to protect account security, reduce abuse, and comply with applicable legal requirements.
When contacting support, please do not send passwords, verification codes, card numbers, or other particularly sensitive information. Only provide the information needed to resolve your issue.
3. Chat content and My Story
Your chats with Lovai are used to generate replies and help organize moments worth saving. But ordinary chats do not automatically become My Story. Content only enters your story space after you review, edit, and confirm it.
If you delete a story, delete source content where available, or pause a character memory cue from active recall, Lovai respects that choice and will not treat it as content it can proactively mention in future chats. We may still need to retain limited records for account security, payment disputes, or legal requirements.
4. Services that help us do the work
- Payments and subscriptions are handled with the help of payment service providers to confirm purchase success, process invoices, or handle payment exceptions.
- We use storage services to save your account, chats, stories, and media content.
- We use email services to send login, account, security, or support-related messages.
- We use necessary security and analytics tools to detect errors, unusual access, and issues affecting usability.
- Unless required to provide the service, protect your safety, handle payments, or comply with legal requirements, Lovai does not share your personal content with unrelated parties.
5. How you can manage your information
- After logging in, you can view, edit, delete, or manage your My Story entries within the product.
- If you want to export or delete account-related information, or learn about a privacy setting, you can contact us.
- To prevent unauthorized access to your account, we may verify your identity and confirm what information you want to process.
- Some records may be related to account security, payment, dispute handling, or legal requirements and cannot be immediately deleted; if this applies, we will explain why.
6. Safety reminders and contact
- Lovai is intended for users aged 18 and older.
- For account, privacy, or security concerns, you can reach us through the support channel.
- To protect yourself, please do not share passwords, verification codes, payment information, or other sensitive content; we take the protection of your information seriously.